Managing beneficiaries involves handling relationships with local social network partners and with the direct beneficiary families of the local core, always with transparency, empathy, and rigor to ensure the best possible service and support to the local community. Regarding the Local Social Network, it is important to coordinate with other institutions active in the local social support network and, whenever possible, with the involvement of a social worker, leveraging the partners' expertise to complement the work of Refood. For direct food support services, it is necessary to identify, receive, interview, guide, and enter into the food distribution system families and individuals with food needs, according to the capacity of the Local Core. Although this process is inevitably bureaucratic, it should not prevent immediate service to everyone who presents themselves at the Local Core with hunger, during the regularization process. Beneficiary follow-up should include managing records, control, communication, and monitoring of all beneficiaries to better serve them, with the openness to recommend other services or resources more suitable and available in the local social network to improve each beneficiary's quality of life. Management should be interconnected, which involves coordinating with partners from the Local Social Support Network, the Shift Management Team, and managers of other indicated areas. Coordination with the National Core Executive Team of Beneficiaries & Support Partners Management is also required whenever the situation justifies it.
Social Solidarity
Adults, Family and community at large, Homeless people